Frequently Asked Questions


What makes Wonderbuild different?
We know you have a lot of choices when looking for a web designer. brings over 12 years of web development experience. We KNOW web design. We KNOW WordPress. Our experience really does make a difference.
Why should I hire you?

As technology advances, so does our methods. We are passionate technologists. We immerse ourselves in this discipline. It is this passion that drives us to offer our clients the very best solutions for their needs.

We focus on what’s best for you. We are:

  • Experienced
  • Skilled
  • Focused on quality
  • Easy to work with
  • Conscious of your budget
  • Sticklers for meeting our deadlines
  • Excellent communicators
How long has been designing websites?
Natalie Osborne, owner of, has been developing websites since 1999. Remember Netscape and HTML4? Yep, that’s how long we’ve been doing this. Thank goodness nobody is using MS FrontPage any longer!
Where are you located?

We have two locations to serve you. Our main office is conveniently located in downtown Anchorage. We also have a satellite branch in Big Sky, Montana.
See Our Locations »

Do I need to hire a local area web designer?

Unlike other businesses, whether or not your web designer is in the area makes little difference. All the information we need to design your website can easily be communicated through email, over the phone, etc.

Even with our local area clients, we only meet face-to-face on an occasional basis; most of the correspondence takes place by phone and email.

The most important point is that we maintain a close working relationship with all of our clients, whether you are in the local area or not. This way, our clients can be assured that their website will still be of the highest quality.

We’ve worked with clients who are local, out of state, and out of the country, and have never had any problems completing a project. No matter where they’re located, we try to maintain a close working relationship.

Web Design and Development

What is the difference between a Web Designer and a Web Developer?

A Web Designer designs the graphical layout of the website. This includes conceptulizing the sites layout and includes the home page design, secondary pages, menus, website colors and fonts, special graphic features. The web designer is ultimately responsible for the graphical look of the website.

A Web Developer will take the graphical design of the website and implement it into computer coding that will operate the website. This includes adding all the site content, site images and menus, graphic standards, as well as any additional custom programs that will be used in the website. They are ultimately responsible for delivering a fully functioning website. does both web design and development.

What is Search Engine Optimization (SEO) and why it is so valuable?

SEO is the process of making your website easy for the search engines to read, find, determine what it’s about, and quantify its relevancy to users.

As consumers continue to turn to search engines (like Google, Bing, and Yahoo) to find local businesses, appearing higher in the search engine results becomes very important for growing your business.

Do you redesign existing websites?

Yes, we do website redesigns.  Most existing businesses already have a website.  But technology changes quickly these days, and it’s important to keep your website current.

We can redesign your current website on a modern framework while keeping your current look and layout.  Or we can give you a completely new look!

Why do you use and recommend WordPress

WordPress is a great open-source (free) platform that allows the development of websites and web applications.

WordPress includes a content management system that allows non-technical people to maintain their own websites.

What browsers will my website work in? creates websites that work in all modern browsers on every platform.

We produce websites on a responsive framework so that your website automatically adjusts and renders smoothly on every screen size.

Will my site work on an a phone or tablet?

Yes, absolutely.

What research can I do to establish what type of website I want?

A great method for website research is to look at competitors websites and also similar industry type websites.  Establish what you like about these sites, or what you don’t like. Make sure you spend a reasonable amount of time on each site and go beyond the look of the site to establish what information and functions the site is offering.

Do I own my website?

Yes.  Everything that we build will be 100% owned by you.  Most of our clients stay with us for the life of the website. Our team is just irresistible that way.  But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

What website content do I need to provide?

Once we agree on your website design, you need to provide us with all the content (text, pictures, links, etc.) for your website, in a high quality digital format/files. We cannot accept handwritten text, scanned pages/images, very low quality or watermarked photos, etc…

If you do not have any pictures for your website, we may include some free stock photos at no extra charge.

Hosting and Server Setup

Do you provide hosting?
We provide website hosting.   Learn more about our website hosting services »
Can I use my own web hosting?

Yes, you can use your own web hosting.
We usually prefer that you host with us for maintenance and support reasons, but you can host your website where you choose.

Do you register domain names

No, we are not a domain name registrar.

We can certainly guide you through the process of registering your domain name, though!

Support and Maintenance

Can I see how many visitors I have to my website?

Yes, you can.

We can set up a free Google Analytics account for you, which will automatically record information about your website’s visitors.

Will I be able to update the website you created for me?

Yes.  Updating the website content in WordPress is fairly easy.  Once your website is launched, we can provide WordPress training for you or your staff.

Do you provide support and maintenance?

Yes, we do!  Our relationships with our clients do not end once the project launches.

We are readily available to service all support and maintenance requests. However, we care about your bottom line and we leverage technology to include features that make it extremely easy for you to do many things that you would be paying us for. This results in a substantial cost savings for you.

For any task that you do not wish to do yourself or cannot, we are just an email or phone call away.